‘No Fix - No Fee’ O2 Service for Mobile Broadband Users
Help is now at hand, with the launch of O2’s new technical support services. This service, aptly called ‘O2 Tech Support’ is for its broadband customers only.
The new service offers paid access to helpdesk executives to deal with all the computer related issues, whether it is creating an e-mail account, downloading and installing programs or even formatting the hard drive. People still need help with deciphering the various controls and features that come with their computers.
Commenting on the launch, Jonathan Earle, the head of Monthly Pay at O2 said that customers are looking for a one-stop shop for all of their technology needs and O2 Tech Support fulfils this need to a great extent. O2 also offers the customer a guarantee that if they cannot fix a certain problem, then they do not charge customers for it. If however your issue is not technical related, but rather more broadband service related, head to a dedicated broadband website for free advice, information and offers like a laptop for free, which will certainly save you a bundle and there’s no charge for asking for help.
The O2 technical service has two kinds of subscription - a monthly charge ranging from £7.34 per month, with a minimum subscription of 3 months and a per-use payment which starts at £14.69. It is the latter that carries the guarantee, and should save users from hefty bills in the event that their problem is not solved.
The only issue likely to arise is if genuine broadband setup queries (which are dealt with for free) get routed to the revenue generating Tech Support desk. But it is expected that O2 will have a mechanism to prevent this from happening.
